Last Updated April 10, 2024

At Bffd, we strive to ensure our customers are satisfied with their purchases. All cordyceps used in our products are grown, harvested, and extracted at our facilities in Hummelstown, PA. However, we understand there may be instances where you may want to return a product. To accommodate this, we have outlined our return policy below:

Return Options:

Cash Refund or Store Credit: Products can be returned for either a cash refund or store credit, depending on your preference.

Store Credit through Cordy Club:

Cordy Club Membership: To receive a store credit, you must be a member of our Cordy Club. Upon returning a product, we will issue store points to your Cordy Club account, which can be redeemed for future purchases at our store.

Shipping Fees:

Customer Responsibility: The customer is responsible for shipping the product back to our facilities at
20 S John St Rear
Hummelstown, PA 17036

Starting the Refund Process:

Contact Us: To initiate the refund process, please email our team at support@bffd.co.

Feedback: In your email, kindly explain the reason for your dissatisfaction with the product. Your feedback is invaluable to us for improving our products and services.

Processing Time and Validity:

Processing Time: Please allow up to 20 days for us to process your return.

Return Window: Returns are only valid within the first 30 days following your purchase.

Need Further Assistance?

Should you have any questions or require further assistance regarding our return policy, please do not hesitate to reach out at support@bffd.co. Our dedicated support team is here to help you with any concerns or inquiries you may have.

Thank you for choosing Bffd. We are committed to ensuring a smooth and satisfactory return process for all our customers